Terms and Conditions

Welcome to the PureDiva website terms and conditions of sale. Please read carefully before placing your order. By using our website  and placing an order you agree to be bound by the terms and conditions as set out below.

Sales Contract
On placing an order with PureDiva, you will receive e-mail confirmation with the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when the goods are dispatched and you receive the e-mail confirmation of dispatch.

Delivery
Once your order has been dispatched, the dispatched confirmation e-mail will indicate which courier is used to deliver your goods and will provide you with tracking information.
All times quoted for delivery are for working days only. ie: not Saturdays, Sundays or Bank holidays.

Vat
Vat is a value added tax imposed by the British Government. The current rate is 20%. It is applied to all sales in the UK and all qualifying EU countries. Trade sales to the EU may be exempt from paying UK Vat if the purchaser has a valid vat number.
* The validity of any given vat number will be checked with the vat office.
* The payment must come from this company.
* The goods will be delivered to this company.

Warranties
Some items are very delicate and great care should be taken with your lingerie. We cannot be held responsible for damage caused by mishandling. Please see our Lingerie Care section.

PureDiva product guarantee is only valid to the original purchaser. The warranty is limited to the purchase price of the item and does not cover any consequential loss or any other expenses.

Returns
PureDiva abides by Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
. Please review our returns section which applies to products purchased from us.

Pricing 
All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the website.
The total cost of the order is the price of the products ordered plus postage and packing charges where applicable.
Prices are subject to change without notice. We reserve the right to refuse a sale if pricing or description are incorrect.

Product Information
Whilst every effort has been made to display the colours of our products as accurately as possible on our website, the actual colours you see will depend on your own monitor.
PureDiva takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time the information is entered onto the system.

Privacy Statement
We are committed to maintaining your privacy, please see our Privacy & Security section.

Copyright
The PureDiva website and all the images contained within it are protected by copyright and must not be copied in any way without our permission.

Fraud
All cases of attempted fraud will be dealt with immediately and reported to the police and relevant banking authorities.

Law
This agreement shall be interpreted in accordance with English Law and industry custom and practice, and English courts shall have sole jurisdiction in respect of any dispute arising there from. In respect of Internet sales, jurisdiction or the agreement shall be with English Law.

Extra Terms & Conditions covering sales outside the EU
Export sales are very welcome, they already make a large proportion of our sales and our staff are experienced in handling worldwide orders.

We accept Paypal & Bank Transfer as the preferred option of payment.

Note: Due to the higher shipping costs, for customers located outside the EU please be aware we will accept exchanges, refunds and returned faulty goods, but we do not offer refunds on carriage costs or free delivery of exchanged items, nor do we cover return postage costs. If you are outside the EU and have a problem, please contact us first and we will advise the best way to resolve any issues.

Import Taxes - sales outside the EU
Our delivery quotations are for delivery and do not cover any customs or import taxes or duties. Please contact your local customs office for details of these charges. For Legal and Insurance purposes we will not artificially reduce the value of any goods.

Export Vat - sales outside the EU
Vat is not applicable to countries outside of the EU. If goods are supplied vat free, they must be exported to that country.

Custom Charges - sales outside the EU
Please be aware you may be subject to import duties and taxes, which may be levied once the package arrives at your country's border. Any additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Custom policies vary from country to country, so we do advise you to check with your local customs office.
Please be aware that customs authorities may open parcels for inspection.

Law
This agreement shall be interpreted in accordance with English Law and industry custom and practice, and English courts shall have sole jurisdiction in respect of any dispute arising there from. In respect of Internet sales, jurisdiction or the agreement shall be with English Law.

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