We are operating as usual ensuring all our orders leave on time and are safe for our customers and that our staff members are also safe at all times. Due to the every changing pandemic Royal Mail have issued various delay warnings on parcels being delivered on time. As these aspects are out of our direct control we appreciate all our customers patience on getting orders delivered on time as there may be slight delays on Royal Mails end delivering parcels. 95% of all our orders get delivered on time but on some occasions with Covid19 and the busy Christmas Period a small number might experience delays.
All of our orders are sent under plain packaging, with nothing to indicate the parcels contents.
Your privacy is of the utmost importance to us so we always use plain brown or black packaging without logos or branding to ensure 100% discretion. The only person know is you!
There are no markings on the back or side of your parcel that make it distinguishable to PureDiva
Sender details By royal Mail will be PD returning.
DPD next day delivery sender details PD sender
Offer Free Delivery?
All orders over £60 Free Delivery By Royal mail 24® ( only Monday to Saturday) are delivered free in the UK mainland.
How much does delivery cost?
Delivery costs and options - United Kingdom
- UK Mainland Royal Mail 48®Delivery aim 1-2 days £3.60
- UK Mainland Royal Mail 28®Delivery aim 1-days £4.90 included Saturday Delivery
- UK Highlandas & Islands £4.95
- European country around £12
- Rest of the world around £20
The delivery charge varies depending on size and weight as well as the destination. Prices start from £3.60 Please select your country at the shopping cart stage and your delivery options and charges will be shown.
How is my parcel delivered?
At PureDiva we pride ourselves on our efficient and cost effective delivery, we do everything we can to make sure your order is delivered on time.
We use Royal Mail First Class Recorded Delivery, Interlink Express, Royal Mail International or Airsure.
Does it need to be signed for?
All our parcels require a signature and are insured for your piece of mind. PureDiva can deliver any item worldwide.
Can I track my parcel?
Yes all our parcels can be tracked within the EU, tracking details will be sent with your email notification of despatch.
Next working day if you ordered before 4pm.
The service offers a guaranteed next working day delivery for orders placed before 4pm Monday to Thursday. Orders placed before 4pm on a Friday will be delivered on Monday, and orders placed after 4pm on Friday, a Saturday or Sunday will be delivered on Tuesday.
When can I expect my parcel?
All orders received before 4pm are processed and despatched the same day, the time to deliver depends on your chosen delivery type and location. There is a guide time quoted at checkout.
What if I'm not home to sign for the parcel?
The postman or courier will leave a card telling you where you to pick up your parcel, or who to call to re - arrange delivery.
What if my parcel doesn't arrive?
If your parcel is late or lost, please accept our apologies, and please call us immediately so we can investigate and arrange for a replacement to be sent at no cost to you.
Do you offer "Split Shipment" ?
At the moment we do not offer this service, if an item is out of stock we will contact you to get your permission to either cancel all or part of your order.